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Frequently Asked Questions about Pecan Grove

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $40 per person 18 and older occupying the apartment. You may pay these online by ACH or credit card. All application fees are nonrefundable.

How do I apply?

Applications may be found under the “floor plans” tab of our property website, or a staff member can send you a link to your email.

Which utilities do I pay?

Water, Sewer and Trash are billed monthly depending on usage along with your rent, and are due on or before the first of the month. Electricity is provided by The City of Alexandria and it is the resident’s responsibility to set up an account with the provider for services and billing.

What is the security deposit?

Security deposits will vary depending on qualifying criteria but range from $99 to one month’s rent.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on or before the first of the month. A $50 late fee is assessed on the 3rd of every month and an additional $100 fee will be due if rent has not been paid by the 10th of the month (including weekends and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets are allowed. Each pet living in the apartment will require a one-time, non-refundable $300 pet fee. Monthly pet rent is $20 per pet. Breed restrictions apply. Please contact the office for additional details.
 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?

Yes, Suddenlink and AT&T U-verse are our community cable and Internet providers.

Can I grill on the property? 

Fire codes prevent us from allowing any open flame grills in units (including patios and balconies). However, our sport court amenity space features two community barbeque grills that we encourage residents to enjoy.

I am locked out of my apartment/garage. What do I do? 

If you are locked out during business hours, you can come to the office to be let back in your apartment.  After hours, you will need to call a locksmith.

I have lost my apartment and/or mailbox keys. What do I do? 

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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